Shipping Policy

At Rise 2 Wellness, operated by Rise Global Innovations Inc. (“Rise 2 Wellness,” “we,” “us,” or “our”), we aim to provide our customers with a seamless and transparent shipping experience. This Shipping Policy outlines general information regarding the processing, shipment, tracking, and delivery of products purchased through the Rise 2 Wellness website.

Because we offer a curated selection of premium wellness products, including saunas, cold plunges, red light therapy products, and other wellness equipment, shipping methods, costs, processing times, and delivery requirements may vary depending on the product, manufacturer, destination, size, and weight of the order.

Rise 2 Wellness currently serves customers in Canada and the United States, subject to product availability and manufacturer shipping restrictions.

Certain products may only be available for delivery within specific regions. Any applicable shipping limitations will be communicated during checkout or prior to order fulfillment.

We may expand our shipping destinations in the future.

Shipping costs may vary depending on the product, delivery destination, size and weight of the shipment, manufacturer, freight requirements, and selected delivery service.

Where available, applicable shipping charges will be displayed during checkout. For certain oversized, specialty, freight, or customized products, additional delivery charges may apply.

If additional shipping arrangements or charges are required after an order is placed, a Rise 2 Wellness specialist will contact the customer before proceeding whenever applicable.

Customers are responsible for any applicable customs fees, import duties, brokerage fees, taxes, or other charges imposed by governmental or customs authorities unless otherwise expressly stated at the time of purchase.

Processing times vary by product and manufacturer.

Some products may be available for shipment shortly after an order is confirmed, while specialty, oversized, customized, made-to-order, or high-demand products may require additional processing or production time.

Orders are generally processed during regular business days, excluding statutory holidays.

Customers will be notified when their order has shipped or when additional delivery coordination is required.

Estimated shipping and delivery timelines vary depending on the product, manufacturer, inventory availability, destination, carrier, freight requirements, and other logistical considerations.

Any delivery timeframe provided by Rise 2 Wellness is an estimate and is not a guaranteed delivery date unless expressly stated otherwise in writing.

Delays may occasionally occur due to weather, carrier disruptions, customs processing, manufacturer delays, supply-chain issues, remote delivery locations, or circumstances outside the reasonable control of Rise 2 Wellness.

Rise 2 Wellness and our manufacturing and fulfillment partners work with reputable shipping, courier, and freight providers.

Due to the size and nature of many of our products, some orders may require freight delivery rather than standard parcel delivery.

The carrier and shipping method may vary according to the product and destination.

Where tracking information is available, it will be provided to the customer once the shipment has been dispatched.

Certain Rise 2 Wellness products—including saunas, cold plunges, red light therapy systems, and other large wellness equipment—may require freight delivery.

Freight shipments may have special delivery requirements. Depending on the product and carrier, customers may be contacted to coordinate a delivery appointment.

Unless specifically included with the purchase, standard freight delivery may not include inside delivery, installation, assembly, removal of packaging, movement of the product to its final location, or other specialized services.

Customers are responsible for ensuring that the delivery location is reasonably accessible for the applicable shipment and for reviewing any product-specific delivery requirements communicated before delivery.

When tracking information is available, customers will receive shipment details electronically after their order has been dispatched.

Tracking information may include the carrier name, tracking or freight reference number, and available delivery information.

For freight shipments, customers may also be contacted directly by the carrier to arrange delivery.

Customers requiring assistance with their shipment may contact Rise 2 Wellness at 1.888.460.3544.

If an order appears to be significantly delayed, customers should contact Rise 2 Wellness so that we can assist in investigating the shipment with the applicable carrier, supplier, or manufacturer.

If a shipment arrives with visible damage, customers should document the condition of the shipment and packaging with photographs before unpacking whenever possible.

Any visible freight damage should also be noted on the carrier’s delivery documentation before accepting the shipment whenever possible.

Customers should contact Rise 2 Wellness promptly if an item arrives damaged, incomplete, or appears to have been damaged during transportation.

Please retain all original packaging and shipping materials until the issue has been reviewed.

If an order arrives with an item or component missing, please contact Rise 2 Wellness promptly and provide your order information and details regarding the missing item.

We will work with the applicable manufacturer, supplier, fulfillment partner, or carrier to investigate and determine an appropriate resolution.

Customers are responsible for providing complete and accurate shipping and contact information when placing an order.

If an incorrect or incomplete address results in a shipment being returned, redirected, stored, or redelivered, the customer may be responsible for additional shipping, freight, storage, or redelivery charges.

If you notice an error in your shipping information after placing an order, please contact Rise 2 Wellness as soon as possible at 1.888.460.3544.

Cross-border shipments may be subject to customs clearance, import duties, taxes, brokerage charges, or other governmental fees.

Unless expressly stated otherwise at checkout or in writing, these charges are the responsibility of the customer.

Customs processing may also affect estimated delivery times. Rise 2 Wellness is not responsible for delays caused by customs or other governmental authorities.

Returns, exchanges, cancellations, and refunds are governed by the separate Rise 2 Wellness Return & Refund Policy.

Customers should review the Return & Refund Policy before purchasing, particularly for oversized, specialty, customized, or made-to-order wellness products.

If you have questions regarding shipping, delivery, or an existing order, please contact us:

Rise 2 Wellness reserves the right to update or modify this Shipping Policy from time to time.

Changes will become effective when the revised Shipping Policy is posted on our website. Customers are encouraged to review this page periodically for the most current information.